The Elephant House wants you to be totally satisfied with your purchase. If for any reason you are not entirely happy with your purchase, you can return your purchase to us in its original condition within 30 days of the date you received the item, together with any seals and shrink-wrap intact (clothing must still have the labels attached) and we will issue a full refund for the price you paid for the item. Please note that you will be responsible for the direct cost of returning the item to us, unless we delivered the item to you in error or if the item is defective.
- Please contact us by phone on +44 (0)131 220 5355, by fax on +44 (0)131 220 4272, or by email at contact at elephanthouse dot biz to state your reason for returning the item and to obtain any further information regarding the return.
- Please appropriately package the item to be returned (or, if still available, use its original packaging) together with its original invoice and the reason for the return, and then send it to us within 30 days of the date you received the item.
- For your protection, we recommend that you use a recorded-delivery service if the value of the return is more than 50 GBP, as we cannot be held responsible for the non-delivery of a returned item.
- Please note that we cannot accept returns if you deliver them to us by hand.
The address to where the returned item is to be sent is:The Elephant House
21 George IV Bridge